1. What types of pet food products does PetMetro focus on?
We mainly provide solutions for high-quality pet food, with a key focus on pet wet food (e.g., formulas for senior pets, puppies/kittens). We also offer carefully curated dry pet food and functional pet treats, all tailored to meet global pet owners' needs.

2. How does PetMetro ensure the quality and safety of its pet food?
Our factory certified by ISO, HACCP, and other startard certificate of pet food. Every product undergoes multi-layered checks: from ingredient selection and in-production oversight to pre-delivery testing by third-party professional labs, ensuring safety, freshness, and nutritional compliance.

3. Is it possible to customize pet food formulas or packaging?
We offer product adaptation support. Based on your needs, we can work to refine formulas (e.g., hypoallergenic options) or adjust packaging sizes/designs—all to match the specific requirements of your target market.

4. Do you source raw materials from reliable suppliers?
Yes. We require our partner facilities to use raw materials from qualified suppliers with traceability records—covering meat, grains, and additives. We also check raw material certificates regularly to ensure product nutrition and safety.

5. What is the minimum order quantity (MOQ) for cooperation?
Our MOQ is flexible, tailored to your business needs. For regular products (e.g., standard wet food), the MOQ is typically 10 cases; for customized products, we can discuss a reasonable minimum based on production feasibility.

6. Does PetMetro have plans to launch new pet food products (e.g., organic options)?
Yes. We're expanding our portfolio to include organic pet wet food, hypoallergenic formulas, and age-specific products (for senior pets). These new options are expected to be available in the future,Please keep following up.
 
7. What payment terms do you support?
We offer flexible payment solutions to fit different cooperation models, such as partial advance payment + balance before delivery. Specific terms can be negotiated based on order scale and long-term cooperation plans.
 
8. What's the typical delivery time after we confirm the order?
It depends on your location and order volume. For most markets (e.g., South Asia, Southeast Asia), we coordinate logistics to deliver within 4–8 weeks post-production and quality inspection. We'll share a clear timeline once details are confirmed.
 
9. What is the process to start cooperation with PetMetro?
-The cooperation process is simple;
-Share your needs (product type, target region, quantity);
-We provide product samples, quotes, and timeline plans
-Confirm details (e.g., formula, packaging) and sign an agreement;
-Production, quality inspection, and delivery coordination;
-Post-delivery follow-up and support.
 
10. What kind of after-sales support does PetMetro provide?
If you encounter issues (e.g., product damage during delivery, quality concerns), our team will respond within 24 hours. We'll work with you to resolve problems—including arranging replacements or refunds—based on the specific situation, ensuring your satisfaction.